Online Database Customer Service

HSCA uses Ivrnet Central as a second party software to obtain information for Memberships, Program Registrations and Facility Rentals. Payment processes for this system are run through Kixpay Elavon third party software.

For questions, concerns or assistance using the online registration tool please contact us:

Memberships, Program Registrations: Nicoleta Vulcu 403-283-0554 ext 232, nicoleta.v@hsca.ca

Facilities & Rentals: Karl Kingsley 403-283-0554 ext 223, karl.k@hsca.ca


Refund Policy

Damage deposits for HSCA rentals will be returned after the event and after the submission of a completed room clean-up check list by our facility staff. Payments made by credit card will typically be refunded on the next business day. Payments made by cash of cheque will be processed for next cheque run and can take upwards of 4-6 weeks to be refunded.

All other items to be refunded (eg. membership or program fees, etc.) will be according to the discretion of our administrative team. Again, payments made by credit card will typically be refunded on the next business day. Payments made by cash of cheque will be processed for next cheque run and can take upwards of 4-6 weeks to be refunded.